Gracie

I want to sincerely thank Delia for the care, professionalism, and dedication she showed in handling my case. She worked extremely hard and paid close attention to detail, taking the time to truly understand what happened and what it felt like to be in that situation.

What meant the most to me was how clearly and compassionately she put everything into words. Reading what she wrote was emotional, because it finally reflected my experience as a frontline worker acting in good faith under extreme pressure. She didn’t just look at the facts, she looked at the human side of the situation and the wider system issues involved.

Delia’s work was thoughtful, thorough, and deeply meaningful to me. I am very grateful for the effort and care she put into my case, and I wish her all the very best in the important work she continues to do.